Principal Advisory Consultant – ServiceNow ePro

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver executive-level architectural guidance throughout transformation initiatives.

• Synchronize business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a cohesive implementation vision.

• Collaborate with the sales account team, digital integrations team, and CDW clients.

• Cultivate trusted advisor relationships with executive clients and gain insights into their business challenges.

• Suggest ServiceNow-based e-Pro solutions that enhance client business outcomes.

• Collaborate with the Digital Integrations team on in-store applications, ServiceNow ePro functionalities, and API-related projects.

• Investigate current and emerging technologies, assess alternatives, make recommendations, and present findings to executive leadership.

• Develop white papers and presentations for current and potential clients regarding ServiceNow-based ePro solutions.

• Represent CDW in industry forums to enhance the profile of CDW’s advisory and consulting services.

• Work in tandem with CDW practices and business partners.

• Identify and articulate the value propositions of ServiceNow solutions, including ROI and time to value.

• Collaborate with management and sales teams on account prioritization and support strategies.

• Establish trusted relationships with key partners within the assigned area of responsibility.

• Maintain and implement a professional development plan.

• Guide SNS ePro colleagues in consulting skills, project design, analysis, and project coordination.

• Perform administrative tasks such as emails, phone calls, timecards, expense reports, and client/AOR business reviews.

⛳️ Requirements

• Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 7+ years of consulting experience OR 10+ years of equivalent consulting experience.

• Required certification: ServiceNow Certified Technical Architect/Certified Master Architect.

• Significant experience collaborating with executive-level clients and stakeholders.

• Ability to establish and execute a vision for ServiceNow App store customer capabilities.

• Profound technical expertise applied to business strategy through service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices.

• Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development.

• Ability to effectively communicate technical and strategic concepts to executives, business leaders, and technical teams.

• Strong judgment and analytical skills for assessing technical, operational, and business risks and making recommendations.

• Capability to manage multiple priorities and perform effectively under tight deadlines.

• Experience in developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives and emerging solution offerings.

• Ability to lead technical knowledge transfer, mentoring, and enablement initiatives.

• Strong leadership, delegation, team development, and personnel management abilities.

• Excellent communication, presentation, and facilitation skills, including the capacity to present to small teams and executive leadership.

• Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders.

• Proficiency in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation.

🏝️ Benefits

• Annual bonus target of 10% subject to terms and conditions of the plan.

• Benefits overview available at https://cdw.benefit-info.com/.

• Salary ranges may be subject to geographic differentials.