Principal Account Manager – ADM, ALD Technology

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the primary point of accountability for advanced deposition engagement with key OEMs, while collaboratively sharing responsibilities with R&D, BU, Operations, Quality, and Supply Chain partners.

• Oversee intricate OEM evaluations and qualifications in the role of program manager, ensuring clear understanding of scope, roles, timelines, and decision-making points.

• Utilize subject matter expertise while ensuring strong external ownership and robust internal alignment.

• Provide a smooth, coordinated experience for customers through consistent and aligned Entegris engagement.

• Maintain a high level of technical fluency in ALD and advanced deposition principles to facilitate effective customer and internal engagement, including the capability to:

• Interact confidently and credibly with customer engineering teams.

• Pose insightful, constructive questions that clarify customer needs, technical limitations, and decision-making factors.

• Retain working knowledge of precursor materials and qualification considerations to engage credibly and support effective decision-making.

• Convert customer discussions into clear and well-aligned internal actions and priorities.

• Exhibit strong communication skills both internally and externally, ensuring clear and targeted information sharing and consistent messaging to customers.

• Collaborate closely with customers by adapting to their pace and responding with urgency and agility.

• Lead and influence internal teams to achieve a similar level of responsiveness and execution excellence.

• Manage execution details related to open order reviews, RMA coordination, quote follow-up and status clarity, and escalation management.

• Proactively identify technical, commercial, supply, and timing risks and spearhead effective mitigation strategies.

• Recognize opportunities for systems-level enhancements (processes, tools, workflows) that can enhance speed, transparency, and execution quality.

• Work with cross-functional partners to design and implement sustainable process improvements.

⛳️ Requirements

• B.S. in Materials Science, Chemistry, Chemical Engineering, or a related field; candidates with a PhD and strong relevant technical skills are highly encouraged to apply.

• Over 10 years of experience in the semiconductor technology sector.

• Experience in supporting semiconductor equipment OEMs is strongly preferred.

• Background in account management, technical program management, or customer-facing engineering roles.

• Familiarity with advanced deposition, ALD, precursor materials, or materials qualification programs is strongly preferred.

• Experience in execution-critical, escalation-prone customer environments.

• Proven success in matrixed organizations without direct authority.

• Team-oriented mindset — understands that success relies on shared ownership and collective execution.

• Comfortable with shared ownership — knows when to lead and when to step back.

• High attention to detail — facts, commitments, data, and timing are crucial.

• Quick response orientation — thrives in environments where customer expectations are measured in hours.

• Strong communicator — ensures information is conveyed clearly, efficiently, and appropriately.

• Process-oriented — interested in improving systems and scalability.

• Willingness to travel 30-40% of the time.

🏝️ Benefits

• Eligible for an annual bonus.

• A progressive Paid Time Off (PTO) policy that encourages you to take the time needed to recharge.

• Generous 401(K) plan with an impressive employer match and no delayed vesting.

• Comprehensive health, dental, and vision insurance packages tailored to your needs.

• Education assistance to support your continuous learning journey.

• Values-driven culture with colleagues who emphasize People, Accountability, Creativity, and Excellence.