Primary Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary client-facing representative for external partners, such as reimbursement hubs and pharmaceutical manufacturers.

• Serve as a communication bridge between external clients and internal operations teams.

• Cultivate and manage relationships with aligned pharmaceutical clients, their hubs, and associated programs.

• Address inquiries regarding Accredo processes and service-related issues while effectively managing escalations.

• Represent Accredo externally in a professional and discreet manner.

• Develop partner relationships, foster trust, and proactively anticipate needs or concerns.

• Oversee the overall health and effectiveness of programs, products, and services while providing updates to stakeholders.

• Conduct research, gather, analyze, and convey relevant data.

• Identify and monitor trends, perform root-cause analysis, and spearhead process improvement initiatives.

• Track specialty-drug performance metrics and swiftly address any delays.

• Design presentations and facilitate meetings with operations leaders, account teams, hubs, and manufacturers.

• Analyze metrics and program performance, support clinical and nonclinical in-services, and carry out quarterly business reviews (QBRs).

• Work autonomously, adapt to a dynamic environment, and serve as a change advocate.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• A minimum of 2 years of experience in Accredo specialty pharmacy is required.

• Preferred experience includes 2+ years in client management, program support, and collaboration with matrix partners.

• At least 1 year of experience in managing escalated issues and conducting difficult conversations professionally is desired.

• Superior written and verbal communication skills are essential.

• Must possess high attention to detail, strong organizational, time management, critical thinking, and problem-solving abilities.

• Capacity to multitask, prioritize, and manage several projects while meeting deadlines is necessary.

• Proficiency in computer skills, particularly with all Microsoft Office applications, is required.

• Familiarity with RxHome and CSP is preferred.

• Travel may be necessary depending on program placement.

• Must fulfill home internet requirements of at least 10 Mbps download and 5 Mbps upload when working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical, vision, and dental benefits beginning on the first day.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays and leaves of absence.

• Remote work arrangement when applicable.

• Requirement for cable broadband or fiber optic internet for home-based work.