Presales Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with Account Executives to carry out pre-sales activities such as opportunity qualification, product demonstrations, Proof-of-Concept, RFP preparation, design documentation, technical presentations, and enablement sessions.

• Assist customers in achieving success by leading the technical and product sales processes, recommending best-practice solutions, and guiding them on the effective use of Twilio’s APIs.

• Position yourself as a trusted advisor to our customers’ senior leadership teams by taking the initiative to understand their technical challenges through discovery, enabling you to design, demonstrate, and present innovative solutions that address their business needs.

• Create and deliver highly interactive, complex, and engaging product demonstrations to illustrate the capabilities of Twilio’s Communications Products, while building strong relationships with both technical and non-technical stakeholders.

• Proactively identify team or organizational needs, thoroughly document them, assess their criticality, and propose strategies for implementing solutions.

• Contribute to the broader Twilio Solutions Engineering community by sharing knowledge, developing demonstration materials, and creating reusable presentations.

• Mentor junior Presales Engineers and frequently take on the role of facilitator or team leader.

• Regularly present at Twilio-sponsored, industry, and internal events.

⛳️ Requirements

• 12+ years of pre-sales experience in selling complex, technical products, or 12+ years of professional experience in supporting technical products, particularly in customer-facing roles such as delivery or consulting.

• Exceptional communicator and presenter capable of earning audience trust and effectively conveying the ROI of products across different use cases to customers.

• Ability to develop a profound understanding of a customer’s communication requirements and guide them toward a suitable technical solution.

• Prior experience with customer engagement and supporting products and technologies, along with the ability to communicate the ROI of products in various scenarios to customers.

• Exhibits exceptional technical expertise and thought leadership, actively contributing to the formulation of the team's strategy.

• Outstanding written and verbal communication skills, with the capability to articulate a strategic vision and inspire and influence stakeholders at all organizational levels.

• Customer-focused problem solver who effectively balances the creation of innovative technical solutions with prioritizing the customer’s best interests.

• Previous software development experience or a working knowledge in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), and experience building with REST APIs.

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

• Prior experience in Telecom, SIP, Contact Center, or Security.

• Familiarity with sales methodologies.

• Bachelor’s and/or Master’s degree in a technical field (Engineering, Mathematics, Computer Science) or equivalent practical experience.

• Languages: Fluent in Portuguese; professional-level English. Spanish is an advantage.

🏝️ Benefits

• Competitive pay

• Generous time off

• Ample parental and wellness leave

• Healthcare

• Retirement savings program

• and much more.