Premium Corporate Customer Support Analyst – SDM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Strategic Assistance: Offer direct support for coordination and guide the team of assistants.

• B2B Engagement: Deliver exceptional corporate service aimed at partner satisfaction and retention.

• Workflow Oversight: Supervise service processes with a keen eye and meticulous attention to detail.

• Assist the customer service team, ensuring quality, speed, and effectiveness in client interactions.

• Track performance metrics and suggest improvement actions as needed.

• Provide hands-on support to the team during service interactions, ensuring alignment and standardization of processes.

• Foster a collaborative, positive, and motivating atmosphere among team members.

• Serve as the Coordinator’s primary contact, offering comprehensive support for both operational and strategic needs.

⛳️ Requirements

• Experience in providing user support.

• Familiarity with IT (both hardware and software).

• Proficient user-level computer skills.

• Basic understanding of TCP/IP networks is an advantage.

• Knowledge of fiber infrastructure is a plus.

• Familiarity with radio infrastructure is desirable.

• Strong formal email writing skills and telephone etiquette.

• Currently pursuing studies in Computer Networks, Systems Analysis and Development, or related fields is beneficial for the selection process.

• Ideally, at least 6 months of experience in a CAC/CSE/SDM assistant role.

• No disciplinary actions taken against you in the past 6 months.

• Proficient in computer applications and Google tools, particularly Excel.

🏝️ Benefits

• We welcome applicants with disabilities and/or those who have undergone rehabilitation — your skills are valuable to us!

• A growth-oriented environment where interpersonal relationships are highly valued.

• A strong commitment to achieving results.