Pre-Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Pre-register patients and ensure their financial clearance for upcoming outpatient procedures.

• Confirm demographic details, insurance information, and patient eligibility.

• Generate patient estimates using estimation tools and review previous balances.

• Inform patients about their insurance benefits, financial responsibilities, patient estimates, and options in compliance with No Surprise Billing regulations.

• Collect patient liabilities and achieve monthly individual collection goals.

• Prioritize and complete daily task lists efficiently.

• Collaborate with departmental and central scheduling, ordering providers, and payers to clear patient accounts.

• Formulate payment plans for patients who are unable to pay their full obligation.

• Obtain and/or verify authorizations for scheduled procedures.

• Suggest improvements to workflow, patient experience, and productivity.

• Conduct internal and external customer interactions via phone.

• Participate in mandatory training, educational sessions, and department meetings.

• Address patient concerns, escalate issues as necessary, and manage multitasking across various applications.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• One to two years of experience in customer service and/or financial-related roles.

• Exceptional customer service and interpersonal skills, both verbal and written.

• Knowledge of insurance guidelines and Revenue Cycle operations.

• Proven negotiation abilities.

• Capability to prioritize and handle multiple tasks at once.

• Proficiency in using PC-based office productivity tools, including Microsoft Outlook and Microsoft Excel.

• Basic computer skills required for effective office functioning.

• Preferred: familiarity with the company’s systems and processes.

• Preferred: CHAA certification.

• Preferred: knowledge of medical terminology.

• Preferred: prior experience with EMR systems.

• Completion of post-offer Occupational Health physical assessment, drug screening, and background check is necessary.

• Must be available to work Monday through Friday, from 9:00 a.m. to 5:30 p.m. Arizona Time.

🏝️ Benefits

• Competitive wages.

• Paid orientation and training.

• Weekly pay.

• 403(b) pre-tax retirement plan.

• Employee Assistance Program for living resources.

• MyWell-Being wellness program.

• Discounts on entertainment tickets.

• Discounts for restaurants and shopping.