Pre-Sales Solutions Specialist I

📋 Description

• Develop a strong understanding of the FME Platform and its practical applications.

• Collaborate with the Sales team to grasp customer requirements and assist in pre-sales initiatives.

• Engage in scoping discussions with potential clients.

• Prepare and present product demonstrations and proof of concepts customized to address customer challenges.

• Address technical inquiries from potential customers.

• Facilitate technical conversations with both prospective and current clients.

• Create and maintain technical documentation on the FME Knowledge Base.

• Contribute to the FME Community.

• Assist in producing content and resources for prospective and new clients.

• Participate in knowledge sharing via internal documentation, blog posts, and webinars.

• Take part in beta testing of new FME versions, providing customer perspectives for product feedback.

• Share customer insights with internal teams to influence product development and enhance customer experience.

• Work alongside Customer Success and Customer Education teams to enhance onboarding processes.

⛳️ Requirements

• Diploma, degree, or equivalent experience in a relevant field such as GIS, data analytics, system integration, or business analysis.

• Up to 2 years of experience with technical products in a customer-facing, analytical, project-based, support, or similar role.

• Familiarity with the FME Platform or similar data integration tools is advantageous but not mandatory.

• Excellent and approachable communication abilities.

• Interest in enhancing presentation skills.

• Strong problem-solving capabilities and a willingness to adopt new methodologies.

• Ability to collaborate effectively across teams.

• Comfortable with asking questions and learning from constructive feedback.

• Adaptable and open to change.

• Familiarity with AI tools and an enthusiasm for utilizing them to assist with troubleshooting, documentation, or workflows.

• Nice to Have: Experience with GIS, databases, business systems, or data integration tools.

• Background in customer-facing roles such as technical support or professional services.

• Experience in creating technical content or documentation.

🏝️ Benefits

• Meaningful Work: Make a significant impact in our business, workplace, and data integration product.

• A Supportive Environment: Feel empowered to share your ideas and implement them with a high level of autonomy and team support.

• Social Responsibility: Join a team that actively seeks meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

• Learning & Career Development: We are committed to your continuous learning and growth. Utilize an annual learning budget and training programs funded by Safe.

• Flexible Working Hours: Enjoy flexible and remote-friendly work arrangements that suit your lifestyle. Work when you choose, and how you prefer.

• Work-Life Balance: We prioritize your well-being at Safe. Maintain a healthy balance between your personal and professional life without feeling stretched thin. Enjoy 3 weeks of vacation to recharge, along with an additional 6 paid seasonal days off each year.

• Health & Wellness: Benefit from extended health, dental, health or lifestyle spending accounts, and counseling services from day one. No waiting period applies.

• Family is Important: We are dedicated to supporting our employees during parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.

• Shared Success: Participate in Safe’s success through our bi-annual profit sharing and RRSP/TFSA matching programs.

• An Accessible Commute: Regardless of how you commute, we are conveniently located near public transportation and provide complimentary parking and bike storage for our team!