Pre-Sales Solutions Specialist I

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop a solid understanding of the FME Platform and its practical applications.

• Collaborate with the Sales team to identify customer requirements and assist with pre-sales initiatives.

• Engage in scoping discussions with potential clients.

• Prepare and present product demonstrations and proof of concepts that address customer-specific challenges.

• Address technical inquiries from potential clients.

• Facilitate technical conversations with both prospective and existing customers.

• Create and maintain technical documentation on the FME Knowledge Base.

• Contribute to the FME Community.

• Assist in developing content and resources for potential and new customers.

• Promote knowledge sharing through internal documentation, blog articles, and webinars.

• Participate in beta testing of new FME versions, providing customer-focused feedback on the product.

• Relay customer insights to internal teams to influence product development and enhance customer experience.

• Work closely with the Customer Success and Customer Education teams to improve onboarding processes.

⛳️ Requirements

• Diploma, degree, or equivalent experience in a relevant discipline (such as GIS, data analytics, system integration, or business analysis).

• Up to 2 years of experience with technical products in a customer-facing, analytical, project-oriented, support, or similar role.

• Familiarity with the FME Platform or comparable data integration tools is advantageous but not mandatory.

• Excellent and approachable communication skills.

• Enthusiasm for enhancing presentation abilities.

• Strong problem-solving skills and a willingness to explore new methodologies.

• Capability to work collaboratively across different teams.

• Comfortable with asking questions and learning from constructive feedback.

• Flexible and open-minded to change.

• Familiarity with AI tools and a desire to utilize them for troubleshooting, documentation, or workflow enhancement.

• Nice to Have: Experience in GIS, databases, business systems, or data integration tools.

• Background in a customer-facing position such as technical support or professional services.

• Experience in creating technical content or documentation.

🏝️ Benefits

• Meaningful Work: Make a significant impact across our organization, workplace, and data integration solutions.

• A Supportive Environment: Feel empowered to share your ideas and implement them with a high degree of autonomy and team backing.

• Social Responsibility: Join a team that seeks meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized initiatives that align with our core community values.

• Learning & Career Development: We support your continuous learning and growth with an annual learning budget and training programs funded by Safe.

• Flexible Working Hours: Enjoy flexible and remote-friendly work arrangements that suit your lifestyle. Work when and how you prefer.

• Work-Life Balance: At Safe, we prioritize preventing burnout. Maintain a healthy balance between your personal and professional life. Enjoy 3 weeks of vacation to recharge, plus an additional 6 paid seasonal days off per year.

• Health & Wellness: Comprehensive health, dental, lifestyle spending, and counseling benefits from day one—no waiting period.

• Family is Important: We are committed to supporting our employees through parenthood, offering a Parental Leave Top-Up Program for new parents, whether through childbirth or adoption.

• Shared Success: Participate in Safe’s success with our bi-annual profit-sharing and RRSP/TFSA matching program.

• An Accessible Commute: No matter how you commute, our location is conveniently near public transport, and we provide complimentary parking and bike storage for our team!