Pre-Sales Solutions, Bid Support

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Assist Presales Solutions Consultants in creating Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities.

• Convert customer requirements and technical inputs into organized solution documentation.

• Ensure consistency with solution design standards, templates, and documentation frameworks.

• Work collaboratively with Subject Matter Experts and Presales teams to confirm the accuracy of solutions.

• Cultivate and maintain knowledge of service offerings and vendor solutions to ensure alignment with customer needs.

• Manage the complete tender and RFP response process, including timelines, submissions, and stakeholder engagement.

• Analyze bid documentation to identify submission requirements and key deliverables.

• Organize internal resources and monitor contributions from relevant stakeholders.

• Oversee bid schedules, meetings, deadlines, and communication efforts.

• Guarantee that tender submissions are completed accurately and submitted within the required timeframes.

• Draft proposals, SOWs, BOMs, and supporting client documentation.

• Edit, proofread, and perform quality checks on tender responses and proposals.

• Ensure all documentation aligns with branding, quality, and compliance standards.

• Maintain proposal templates, content libraries, and bid documentation repositories.

• Assist Sales and Account Management teams with documentation and opportunity tracking.

• Facilitate the progression of active opportunities through proactive follow-up and coordination.

• Keep accurate CRM records and opportunity information.

• Serve as a crucial coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams.

• Enhance and refine documentation templates, workflows, and operational processes.

• Identify opportunities to enhance turnaround times and efficiency across presales and bid activities.

• Stay informed about relevant technologies, services, and market trends.

• Comply with document management, filing, quality assurance, and version control standards.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Business, Engineering, or a similar field.

• At least 2 years of experience in presales support, bid coordination, tender management, sales support, or technical documentation roles.

• Familiarity with IT services, managed services, technology, or related industries.

• Experience supporting Australian or international clients and teams is highly valued.

• Solid understanding of IT infrastructure, cloud technologies, cybersecurity, networking, and managed services.

• Exposure to enterprise vendor ecosystems such as Microsoft, HPE, Fortinet, Palo Alto, Veeam, Citrix, Aruba, Trend Micro, or similar technologies.

• Knowledge of solution documentation, Bills of Materials (BOMs), and Scopes of Work (SOWs).

• Strong skills in Microsoft Word, Excel, PowerPoint, and Teams.

• Experience with project coordination and planning tools is a plus.

• Familiarity with bid and RFP management platforms like RFPIO is desirable.

• Experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or similar platforms.

• Proficient in document management, version control, and reporting capabilities.

• Exceptional written and verbal communication skills.

• Strong abilities in stakeholder coordination and relationship management.

• High attention to detail and a commitment to quality.

• Capability to manage multiple priorities and deadlines in a fast-paced environment.

• Self-motivated, process-oriented, and comfortable working independently.

• Ability to collaborate effectively within distributed and multicultural teams.

🏝️ Benefits

• 💰 Get paid in Australian Dollars.

• 🏥 Medical insurance from day one for you + spouse (or parents if unmarried).

• 🩺 Generous OPD coverage from doctor visits to all your medical needs.

• 🏡 Home office setup allowance to create your ideal workspace.

• 🌐 Internet allowance to keep you connected.

• 💪 Gym & wellness allowance to maintain fitness and balance.

• 🎉 Work hard, play hard – regular team events & engagement activities.

• 🧠 Diji Assist – Mental health & counseling support when you need it.

• 📚 We invest in you – reimbursement for industry certifications.

• 🗣️ Open-door culture – your ideas and feedback always matter.

• 🌍 Flexible work – home or office, wherever you perform best.

• 🏆 Rewards & recognition that genuinely acknowledge your efforts.

• 🥳 Great Christmas & financial year-end parties to relax with your loved ones.