Pre-sales Solutions, Bid Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist Presales Solutions Consultants in the creation of BOM (Bill of Materials) and SOW (Scope of Work) for standard, run-rate opportunities.

• Convert customer requirements and input from Subject Matter Experts (SMEs) into organized and precise solution documentation.

• Ensure consistency with blueAPACHE solution templates and design standards.

• Collaborate with SMEs and Presales Solutions Consultants to verify the accuracy of solution outputs.

• Maintain a working knowledge of blueAPACHE’s emPOWER services portfolio and key vendor partnerships (e.g., HPE, Aruba, Fortinet, Microsoft, Citrix, Palo Alto, Trend Micro, Veeam, Rapid7) to ensure solution alignment.

• Oversee the entire RFP/tender response process, including timelines, inputs, and submissions.

• Review and summarize bid documentation to pinpoint submission requirements and assist in bid/no-bid decisions.

• Distribute bid documentation to relevant internal stakeholders and monitor required inputs.

• Coordinate schedules, tasks, deadlines, and meetings for bid responses, both internal and external.

• Manage communication and follow-up with stakeholders, including Sales, Presales, SMEs, and Legal.

• Track correspondence related to tenders before, during, and after submission, ensuring timely and correct lodging of responses.

• Prepare proposals, SOWs, BOMs, and supporting documents for run-rate opportunities.

• Edit and proofread tender submissions and proposals to guarantee high quality and accuracy.

• Ensure compliance with brand and marketing guidelines across all client-facing documentation.

• Maintain the RFP/bid response content library and standardized proposal templates.

• Support the Sales and Account Management teams by documenting and tracking active bids and opportunities.

• Ensure timely progression of deals through proactive communication and follow-up.

• Maintain CRM accuracy and hygiene relevant to presales and bid activities.

• Act as a coordination hub among Sales, Presales, Business Development & Bids, and Marketing teams.

• Continuously enhance standardized templates, processes, and the document repository.

• Identify and implement efficiency improvements for turnaround times in run-rate presales and bid requests.

• Keep up-to-date with relevant technical, market, and process knowledge.

• Comply with blueAPACHE’s document filing, version control, and quality guidelines.

⛳️ Requirements

• Strong technical knowledge of IT infrastructure, cloud, security, networking, and managed services solutions.

• Excellent documentation skills with a keen attention to detail and accuracy.

• Ability to manage multiple deadlines and prioritize effectively in a fast-paced environment.

• Strong stakeholder coordination skills, with proficient written and verbal communication in English.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams; experience with Planner and bid/RFP management tools (e.g., RFPIO) is a plus.

• Experience with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) is advantageous.

• Ability to work effectively within distributed, multicultural teams across Australia and offshore locations.

• Self-motivated, process-oriented, and comfortable working autonomously.

• **Qualifications & Experience:**

• Bachelor’s degree in information technology, Business, Engineering, or a related field.

• 2+ years of experience in presales support, bid/tender coordination, sales support, or technical documentation role – ideally in an IT services, managed services, or technology setting.

• Experience supporting Australian or other international clients/teams is highly valued.

• Familiarity with enterprise IT vendor ecosystems (e.g., Microsoft, HPE, Fortinet, Palo Alto, Veeam) is a plus.

🏝️ Benefits

• We provide options for virtual interviews.

• blueAPACHE fosters an environment where you can truly make a difference and advance your career within a supportive and rewarding atmosphere.

• Flexibility to work in a manner that aligns with our values regarding employee and customer experiences, including a hybrid/work-from-home model.

• Regular social events and a vibrant culture – collaborate with a team of experts in their fields.

• Ongoing training and development opportunities, including paid certifications.

• Quality hardware and laptops are provided.

• Employee referral programs - once you're part of the team and enjoying it, refer a friend and receive a reward!