Pre Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with sales professionals to qualify opportunities and refine the technical sales strategy.

• Conduct technical discovery sessions to evaluate client infrastructure, security posture, and operational requirements.

• Convert technical requirements into well-defined business outcomes.

• Proactively identify technical risks and dependencies, flagging them before they impact delivery.

• Design appropriately sized solutions that encompass managed IT, managed cybersecurity, cloud, professional services, and AI-enabled offerings.

• Create solution architectures, network and infrastructure diagrams, and bills of materials (BOM).

• Ensure that every solution complies with Harbor IT’s service delivery standards and is feasible for our operations teams to implement.

• Develop the technical aspects of proposals, Statements of Work (SOW), and other technical deliverables.

• Clearly define scope, assumptions, deliverables, and out-of-scope boundaries to safeguard both the client and Harbor.

• Provide precise scoping and pricing inputs—labor, hardware/software BOM, recurring versus project—to sales professionals and revenue operations.

• Assist with change-order and renewal scoping as engagements progress.

• Act as the technical advisor to the client throughout the sales journey.

• Present solutions through presentations, whiteboard sessions, technical workshops, and demonstrations.

• Address RFPs, security questionnaires, and technical objections with depth and specificity.

• Collaborate closely with the sales team, engineering, project management, and service delivery to ensure sold solutions are implementable as defined.

• Document discovery findings, design choices, and assumptions for a seamless transition to implementation.

• Facilitate a smooth transition from sales to onboarding and delivery.

• Contribute to standardized solution architectures, service packages, and reference designs.

• Assist in refining proposal templates, SOW libraries, diagrams, and pre-sales processes.

⛳️ Requirements

• 2–4 years of experience in sales engineering, solutions architecture, technical consulting, or a hands-on MSP/IT services role, with exposure to client-facing or pre-sales activities.

• Broad technical knowledge across two or more areas: managed IT, cybersecurity, cloud, networking, or professional services.

• Ability to conduct technical discovery and contribute to solution design for multi-site or mixed environments.

• Proficient in effective communication with both technical stakeholders and executive decision-makers.

• Comfortable producing technical documentation—including diagrams, SOWs, BOMs, and design notes.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work environment with a focus on work-life balance.

• Engaging company culture that encourages collaboration and innovation.