Pre-Access Central Scheduler I

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Schedule and pre-register patients for their appointments, outpatient visits, procedures, and various department engagements.

• Execute administrative tasks related to appointment scheduling.

• Transcribe orders from external physicians.

• Manage high call volumes across multiple locations and departments.

• Employ various systems to facilitate scheduling functions.

• Provide patients with relevant preparation and location details.

• Gather and accurately input patient information.

• Verify patient insurance and clarify benefits as necessary.

• Handle multiple phone calls, including answering, transferring, and conferencing.

• Offer mentorship to new hires when required.

• Advocate for Intermountain Health’s mission, vision, values, and service behavior standards.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent, or 4 years of experience in the revenue cycle.

• At least 2 years of experience in the revenue cycle and/or 2 years in a contact center role.

• Proficiency in customer service etiquette.

• Basic understanding of medical insurance.

• Intermediate knowledge of computer operations.

• Experience with multi-channel phone systems.

• Typing speed of 30+ words per minute.

• Capable of active listening.

• Strong reading comprehension skills.

• Proficient in critical thinking.

• Willingness to engage in active learning.

• Ability to solve complex problems.

• Excellent computer skills with the capability to independently resolve technical issues with minimal guidance.

• Must not reside or plan to reside in California, Connecticut, Hawaii, Illinois, Massachusetts, Maine, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington.

• Video interview via Microsoft Teams is required; potential for onsite interviews and meetings.

• Ability to see/read information on monitors, identify equipment and supplies, and assess customer needs.

• Proficient in quickly and accurately communicating and comprehending spoken information.

• Manual dexterity required for operating computers, phones, and cable equipment.

🏝️ Benefits

• Comprehensive benefits package that includes programs designed for a healthy, happy, secure, connected, and engaged lifestyle.

• Flexible working arrangements where approved and noted in the job listing.

• Opportunities for remote work.

• Company-provided equipment for remote work purposes.