Practice Success Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Act as the primary point of contact for all member inquiries through phone, email, and various communication platforms.

• Offer thorough information and support regarding all IDOC products, programs, and services.

• Address member concerns swiftly and effectively while complying with established Service Level Agreements (SLAs).

• Keep detailed records of all member interactions and follow-up activities within CRM systems.

• Spot opportunities to improve member engagement through additional IDOC offerings.

• Engage in consultative conversations to comprehend member needs and propose suitable solutions.

• Work collaboratively with cross-functional teams, including marketing, consulting, accounting, and vendor relations.

⛳️ Requirements

• Minimum of 5 years of customer service or support experience is required.

• At least 5 years of sales or consultative selling experience is preferred.

• Experience in the optical industry is strongly preferred.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint, is essential.

• Strong organizational and prioritization abilities.

• Capable of communicating confidently with senior management members.

• People management experience is preferred.

🏝️ Benefits

• Opportunities for continuing education.

• Access to national, regional, and local peer networking events.