Practice Manager – Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the professional operations of the clinic alongside key administrative responsibilities.

• Manage phone calls with a professional and empathetic demeanor.

• Collect co-payments and deductibles at the point of service.

• Collaborate with the billing team to address underpaid claims and communicate with clients about denials.

• Serve as the primary contact for billing inquiries, resolving issues with emotional intelligence and clarity.

• Use QuickBooks and Google Spreadsheets to monitor daily office expenses, tax documents, and bank statements.

• Develop systems to automate recurring bill payments and enhance office workflows.

• Keep a meticulously organized digital and physical filing system that is color-coded.

• Check and respond to emails at least three times daily, delivering a reassuring level of service.

• Ensure tasks are completed to 100% without the need for reminders.

⛳️ Requirements

• A minimum of 3–5 years of experience in Medical Mental Health Office Management or a High-Level Executive Assistant role.

• Prior experience in the Mental Health sector is highly desirable.

• Advanced proficiency in QuickBooks, Google Workspace (Sheets/Docs), and Mental Health EHR software.

• Familiarity with CPT codes in Mental Health and Cardiology is a significant advantage.

• Must be highly reachable and prompt in responding to calls and messages.

• An optimistic "can-do" attitude, high emotional intelligence, and the ability to multitask effectively in a fast-paced environment are essential.

🏝️ Benefits

• HMO coverage starting Day 1 + FREE dependent coverage.

• De minimis and allowances.

• Attendance bonus.

• Paid time off.

• Company-provided work setup including laptop, monitor, and accessories.

• Opportunities for training, career advancement, and global exposure.

• A collaborative and supportive team culture.