Practice Leader, Client Success

This is a fully remote position, open to applicants in Arizona, +19 more states.

📋 Description

• Develop and expand a Client Success department from inception.

• Articulate the vision, operational framework, and implementation of Client Success throughout the organization.

• Determine how Lumelight enhances client value, retention, and growth.

• Directly oversee a portfolio of important clients and manage strategic accounts.

⛳️ Requirements

• 8–12+ years of experience in Client Success, Account Management, or Customer Experience.

• Demonstrated ability to create or enhance a Client Success function.

• Experience in a player/coach capacity.

• Proven history of promoting retention, growth, and client satisfaction on a large scale.

🏝️ Benefits

• Medical, Dental, and Vision Benefits.

• Health Savings and Flexible Spending Account Options.

• 401(k) with Automatic Company Contribution.

• Employee Assistance Program.

• Company-paid Life and Disability Insurance.

• Paid Time Off.