Practice Director, Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish robust relationships with regional Sales leadership to ensure alignment between sales and services strategies.

• Actively participate in pre-sales initiatives to highlight service value, define engagement scopes, and drive Professional Services bookings.

• Oversee the development of service proposals, Statements of Work, and staffing strategies to facilitate complex enterprise agreements.

• Contribute to pipeline expansion and service attachment through thought leadership, go-to-market planning, and enablement efforts.

• Implement a “Partner First” strategy by cultivating effective delivery models and operational connections with strategic partners.

• Maintain high standards in partner-led engagements through onboarding, certification, oversight in delivery, and quality assurance.

• Collaborate with Product and Customer Experience teams to continuously improve health scores, the onboarding process, and partner performance metrics.

• Oversee the successful execution of all professional services engagements across the Americas, achieving utilization, margin, and customer satisfaction targets.

• Develop scalable, repeatable delivery models that ensure quality results and minimize delivery risks.

• Lead regional involvement in global initiatives (e.g., CX Accelerate, AI automation, onboarding programs).

• Manage, mentor, and motivate a diverse team of delivery managers, project leaders, consultants, and solution principals.

• Foster a culture of collaboration, innovation, and dedication to customer success.

• Advocate for the professional growth of team members through clear career paths, coaching, and performance management.

⛳️ Requirements

• Over 10 years of experience in Professional Services, including at least 5 years in a senior leadership position within software or cloud delivery.

• Proven track record in establishing strong sales collaborations and driving Professional Services revenue in a pre-sales context.

• Demonstrated expertise in partner ecosystems and achieving outcomes through co-delivery models.

• Successful history of managing delivery organizations with quantifiable improvements in margin, utilization, and customer satisfaction.

• Proficient in navigating complex client environments and managing executive-level stakeholders.

• Strong skills in people leadership and organizational development.

• Preferred experience in identity and access management (IAM), cybersecurity, or cloud platforms.

• Willingness to travel within the Americas up to 30% of the time.

🏝️ Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)