Practice Director – Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and execute sales strategies aimed at expanding the Managed Services sector and promoting cross-selling of services.

• Enhance business growth by developing and delivering support services, billable client consultations, and recurring revenue contracts.

• Oversee the complete sales cycle for all opportunities, encompassing initial client interactions, presentations, proposal submissions, pricing negotiations, and deal closures.

• Create market penetration strategies and implement client contact plans.

• Propel the team to increase the sales pipeline by setting and achieving lead generation, prospecting, and other sales objectives.

• Build trust with existing clients while ensuring that relationships are nurtured and expanded.

• Meet monthly, quarterly, and annual sales objectives.

• Facilitate the renewal and growth of current contracts.

• Lead ongoing initiatives to enhance and define new value-added offerings and packages.

• Develop a business plan and manage profit and loss (P&L).

• Establish the operational vision, provide support, and mentor the operational leadership team to meet clients' network technology needs.

• Create sales and support-related processes and deliverables in collaboration with operational teams to achieve growth targets and establish a sustainable Managed Services value proposition.

• Supervise and facilitate the execution of initiatives.

• Manage multiple concurrent support projects that are complex and unique in nature.

• Analyze business procedures and collaborate with customers to identify and document business requirements, translating them into clear technical specifications.

• Identify opportunities for enhancement in the incident resolution process.

• Direct technical staff to manage incidents using effective investigation and resolution methods.

• Set a clear direction, drive change, align team members, motivate and inspire staff, and recognize and reward those contributing to fulfilling our client commitments.

• Develop crucial organizational enablers—communicate, educate, coach, mentor, organize, and define—related to core business processes for our business's success.

• Ensure continuous training and development for direct reports and their respective teams.

• Guide and mentor the operational leadership team in managing both in-house and outsourced staff allocation, hiring, offboarding, and performance evaluations.

⛳️ Requirements

• Over 10 years of experience in a Managed Services environment with a proven track record in building and scaling Managed Services businesses or consulting practices.

• Prior experience in pre-sales activities or account planning is preferred.

• Proven facilitation, collaboration, and problem-solving abilities.

• Capacity to engage senior client management in discussions about our solutions, the client’s industry, and their business model.

• Must possess strong presentation skills for both internal and external audiences.

• Ability to prioritize and execute tasks effectively in high-pressure situations.

• Experience in a collaborative work environment.

• Strong relationship-building skills with the ability to manage strategic external industry networks.

• Commitment to embodying company values and business objectives.

• Excellent customer service orientation.

• Willingness to travel occasionally.

🏝️ Benefits

• Health and Welfare (Medical, Dental, Vision)

• Accident, Critical Illness, and Hospital Indemnity

• Employee Assistance Program (EAP)

• Life and AD&D Insurance

• Short- and Long-Term Disability Insurance

• Flexible Spending Accounts

• Transportation and Parking Accounts

• Health Savings Accounts (with company contribution)

• Retirement Planning (401k with matching contribution)

• Legal Benefits

• Identity Theft Protection

• Pet Insurance

• Wellness Program Offerings

• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.

• 8 Paid Holidays per year, including 1 floating holiday.