Post-Sales Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee enablement initiatives across post-sales teams.

• Create and implement a post-sales enablement strategy aimed at optimizing customer time-to-value, activation, adoption, retention, and operational excellence throughout Implementation and Onboarding, CX, CS, and Data Management.

• Act as a liaison between Implementation, CX, CS, and Fulfillment to coordinate resources, share best practices, and bridge gaps in the customer journey.

• Establish reinforcement loops that ensure training effectiveness at the front line.

• Collaborate with Implementation leadership to develop enablement programs that accelerate time-to-launch, decrease failure-to-launch rates, and prepare onboarding teams to manage complex customer configurations confidently.

• Create playbooks, process guides, and training materials that provide Implementation ICs with a clear, repeatable path from contract signing to go-live.

• Work alongside Product and CX teams to keep the Implementation team updated on platform changes, new features, and evolving customer needs.

• Develop handoff enablement between Implementation and CX to ensure customers enjoy a smooth transition from onboarding to long-term success.

• Collaborate with CSMs and CX leadership to foster a coaching culture, empowering teams to engage in more impactful, consultative discussions with customers.

• Produce enablement resources and workshops to assist the CX team in monitoring adoption metrics, facilitating meaningful stakeholder dialogues, and providing guidance that enhances retention.

• Partner with the Customer Support team to offer enablement and ongoing training that accelerates issue resolution, improves resident satisfaction scores, and upholds our Triple Win values.

⛳️ Requirements

• Over 5 years of experience in enablement, post-sales, CX, CS, implementation, or training roles, ideally in SaaS, PropTech, or a rapidly growing tech environment.

• Demonstrated success in designing and executing enablement programs for cross-functional teams with tangible outcomes.

• Background in enabling implementation or onboarding teams, with insight into how to accelerate time-to-value and decrease failed launches.

• Analytical and data-driven approach with strong reporting abilities and a preference for using metrics to guide priorities.

• Exceptional communication and facilitation skills, capable of engaging with both executive stakeholders and individual contributors effortlessly.

• Experience in developing coaching frameworks and leading training that influences behavior, rather than merely raising awareness.

• Commitment to fostering customer-centric, high-performance cultures where teams feel empowered and supported.

• Background in property management, B2B SaaS, or customer-facing operations is advantageous.

🏝️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan.

• Flexibility: Open PTO and sick days.

• The Product: Beyond the awards and 5-star reviews, our clients and customers appreciate the capabilities of the world’s first Resident Experience Platform.

• Diverse, Inclusive Culture: We welcome employees from all backgrounds with openness and respect.

• Training: A supportive team dedicated to helping you grow your career and reach your full potential.

• Growth: The chance to be part of a fast-growing startup that is pioneering and developing an exciting category.