Post-Sales Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Respond promptly and effectively to customers’ needs and concerns to cultivate and sustain strong relationships.

• Create and present performance reports to clients while benchmarking these results against comparable campaigns.

• Operate independently as well as collaboratively within a team environment.

• Build robust relationships with customers, engaging with key business executives and stakeholders.

• Collaborate with trading teams to assess campaign performance and utilize data-driven insights to execute campaign upsells.

• Address client inquiries and pinpoint new business opportunities within the existing customer base.

• Oversee the creation and presentation of reports, offering performance analysis.

• Manage projects alongside the design team to deliver top-tier creative executions.

• Coordinate with cross-functional internal teams (including Data, Marketing, Studio, and Product Services departments) to enhance the overall customer experience and provide clients with guidance on basic technical inquiries.

• This position is primarily focused on managing campaigns/accounts rather than sales. Practical media experience (i.e., programmatic, display, audio, CTV, DOOH) is essential for this role.

⛳️ Requirements

• 2-3 years of experience in the Ad Tech/Digital advertising sector.

• Highly organized with the ability to prioritize tasks effectively.

• Capable of self-management, balancing multiple priorities, and meeting deadlines with a keen attention to detail.

• Skilled in analyzing large datasets and translating them into actionable insights.

• Exceptional communication skills.

• Experience in client-facing roles.

• Comfortable working within a start-up environment, willing to tackle interesting global challenges with a problem-solving and resourceful attitude.

🏝️ Benefits

• Medical, Dental & Vision Insurance - fully covered for employee-only plans, 80% covered for dependents.

• 401k plan with Company Match.

• Paid Parental Leave.

• Paid Vacation, Sick Time & Holidays.