Post-Sales Account Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage post-sales relationships with a designated portfolio of clients, ensuring their success and growth with Awesomic.

• Serve as the strategic point of contact for clients after the onboarding process—guiding them, pinpointing opportunities, and fostering loyalty.

• Proactively seek out expansion opportunities (upsell/cross-sell), collaborating closely with sales and product teams to enhance value.

• Conduct regular check-ins and strategic reviews with clients to comprehend their business goals and align service offerings accordingly.

• Ensure CRM accuracy and monitor key metrics related to client growth, satisfaction, and retention.

• Develop strong relationships with decision-makers to establish yourself as a trusted advisor.

• Monitor client usage, identify friction points, and resolve issues before they escalate.

• Educate clients on features and new services that enhance their workflow.

⛳️ Requirements

• 3+ years of experience as an Account Manager or Creative Project Manager—preferably within a startup, outsourcing, or creative agency environment.

• Proficient in English.

• Strong commercial insight with a proactive, sales-driven mindset—you enjoy identifying opportunities and pursuing them.

• Highly organized and self-sufficient: you excel in fast-paced settings and take complete ownership of client outcomes.

• Outstanding communication and interpersonal skills—you quickly build trust and adapt your style to various client types.

• Familiarity with tools like HubSpot.

• Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism.

🏝️ Benefits

• Mental health support program

• Work laptop (MacBook)

• Unlimited vacation days

• Coverage for courses and other learning activities

• Health insurance