Portfolio Sales Engineering Manager – Western & Northern Europe

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead and manage with vision and hands-on expertise in the areas of Agentic Experience Autonomation, Workforce Empowerment, and CX Engagement Orchestration solutions to provide outstanding experiences for customers, partners, and prospects.

• Inspire and coach through example, actively participating in strategic and high-value opportunities.

• Oversee the technical components of the sales process, including discovery, solution design, demonstrations, and validation.

• Ensure that customer business challenges are thoroughly understood and aligned with value-driven NiCE portfolio solutions.

• Own and enhance the technical sales approach for intricate, enterprise-level AI opportunities.

• Serve as an executive-level storyteller, translating customer business outcomes into engaging AI-driven solution narratives.

• Coach and mentor pre-sales teams to operate confidently at both strategic and technical levels.

• Deliver prompt and high-quality assistance for RFIs, RFPs, and customer technical inquiries.

• Guide proof of concepts (POCs) by defining success criteria, AI evaluation metrics, and value realization.

• Cultivate strong relationships with customers, partners, and internal stakeholders.

• Provide structured feedback to Product and R&D based on customer and market insights to influence the product roadmap.

⛳️ Requirements

• Demonstrated leadership experience in pre-sales, solution consulting, or technical sales within enterprise software or SaaS environments.

• Solid hands-on experience with Conversational AI, Agent Assist, digital agents, or AI-driven CX platforms.

• Profound understanding of AI concepts, including intent recognition, dialog management, NLP/LLMs, automation workflows, and model performance KPIs.

• Outstanding storytelling and presentation skills with executive credibility.

• Capacity to translate abstract AI capabilities into tangible, business-driven outcomes.

• Comfortable engaging with C-level executives, technical architects, and operational leaders.

• Experience in managing multiple complex opportunities simultaneously.

🏝️ Benefits

• NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.