Portfolio Presales Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver presentations that align the NiCE portfolio with the business challenges of customers.

• Identify all functional and technical challenges associated with assigned accounts.

• Manage and interpret customer requirements while utilizing keen questioning skills to understand, anticipate, and exceed customer expectations.

• Educate and influence clients on how NiCE’s solutions will optimally meet their needs in terms of usability, quality, benefits, and value.

• Take the lead on all technical aspects throughout the sales process.

• Assist in defining and executing successful proof of concepts (POC) when appropriate.

• Actively collaborate with account executives and overlay teams in a team-oriented approach.

• Provide feedback and suggestions regarding products to the Product house.

• Respond promptly to the functional and technical components of RFIs/RFPs.

• Conduct discovery conversations and needs analyses for both business and technical topics in a professional and independent manner.

⛳️ Requirements

• Outstanding presentation and demonstration skills.

• Experience in customizing and developing storyboards for demonstrations and POCs.

• Proven track record of achieving strategic deal victories.

• Ability to handle multiple complex sales opportunities simultaneously.

• Proficient in communicating effectively from C-level executives to Agent/Front Line level employees.

• Self-driven, highly organized, and team-oriented.

• Strategic thinker with a robust technical aptitude.

• Additional Valuable Skills:

• Experience with contact center technologies, WorkForce Manager/Management, Talent/HR Management, CRM, or Business Intelligence.

• Certifications and knowledge in cloud technologies (AWS, Azure, Google).

• Familiarity with hardware platforms and virtualization.

• Experience in vertical market sales including Banking, Insurance, Telcos, Healthcare, Travel, and others.

🏝️ Benefits

• Join a rapidly growing, market-disrupting global company where teams—comprising the best talent—work in a fast-paced, collaborative, and innovative environment!

• As the market leader, each day at NiCE presents opportunities for learning and growth, with countless internal career paths across various roles, disciplines, domains, and locations.