Policy Services Assistant

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Investigate current claims for possible subrogation recoveries

• Collaborate with external legal counsel to gather necessary information for payment recovery

• Identify subrogation claims within relevant statutes of limitations

• Solicit documentation from insured parties, agents, accountants, or attorneys to assess business income losses

• Examine financial data for patterns, irregularities, and thoroughness

• Input financial data into spreadsheets for calculating business income losses

• Compute business income losses

• Assist the Policy Services Department with administrative tasks

• Gather workers’ compensation deductibles, request police reports, and conduct media investigations

• Address questions from agents, policyholders, claimants, and staff

• Foster strong working relationships with agents and their teams

• Aid in resolving escalated issues or complaints through effective negotiation, communication, and problem-solving

• Engage in managing complex, sensitive, or atypical issues

• Contribute to departmental projects and various subrogation research

• Assist in developing instructional guides and procedures

• Execute additional responsibilities as assigned

• Report to the Policy Services Supervisor

⛳️ Requirements

• Associate’s degree or a minimum of 3 years of experience in the property and casualty insurance sector

• Excellent problem-solving abilities

• Proficient in reading and interpreting financial statements

• Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

• Intermediate capabilities in word processing, spreadsheet, and presentation skills

• Effective communication skills in both written and verbal formats

• Ability to apply mathematical functions such as discounts, proportions, and percentages

• Skill in defining problems, gathering data, establishing facts, and drawing valid conclusions

• Capability to solve practical and non-standard problems and manage multiple variables in non-standardized environments

• Ability to accurately and efficiently handle multiple tasks

🏝️ Benefits

• Options for remote work with true flexibility

• Stable and predictable income

• Short-term incentive bonuses

• 401k retirement plan

• Comprehensive health benefits including medical, dental, and vision coverage

• Work-life balance that allows for complete disconnection