Player Support Agent, French

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Process incoming 'Calls for Help' from the community we support.

• Gain familiarity with supported games to address player inquiries effectively.

• Keep abreast of changes in workflow, policy, and gameplay.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions to everyday challenges.

• Aid in reporting by maintaining data records on forms or spreadsheets.

• Assist managers with various ad-hoc tasks.

• Achieve key performance indicators (KPIs) related to productivity, quality, and player satisfaction.

• Apply community guidelines consistently within the gaming environment.

• Report on game-related issues and emerging trends.

⛳️ Requirements

• Native or professional-level English proficiency with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace applications.

• Capability to multitask, prioritize effectively, and work autonomously with minimal oversight.

• Familiarity with gaming-related social media platforms, such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your abilities to a wide range of exciting gaming projects.

• Collaborate with a team of like-minded individuals in a dynamic, multicultural setting.

• Continuous training and professional development opportunities.