Player Support Agent, French

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Handle ‘Calls for Help’ from the community we support.

• Familiarize yourself with the games we support to effectively address player inquiries.

• Keep abreast of workflow updates, policy modifications, and changes in gameplay.

• Utilize various ticketing systems and social media platforms.

• Develop innovative solutions to everyday challenges.

• Assist in reporting by maintaining data on forms or spreadsheets.

• Provide support to managers with various ad-hoc assignments.

• Achieve key performance indicators such as Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fair treatment for all players within the game context.

• Identify and report any issues or trends observed in the game.

⛳️ Requirements

• Native or professional-level proficiency in English with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize tasks, and work autonomously with minimal oversight.

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your abilities to a wide range of exciting gaming projects.

• Work alongside like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional development.

• Commitment to equal employment opportunities and a welcoming workplace.

• Flexible remote work arrangements.