Player Support Agent, French

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage 'Calls for Help' received from the community we support.

• Familiarize yourself with the supported games to effectively address player inquiries.

• Keep informed about workflow, policies, and gameplay updates.

• Utilize ticketing and social media platforms for communication.

• Develop innovative solutions to everyday challenges.

• Assist with reporting by maintaining data in forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Uphold community regulations impartially within the gaming environment.

• Identify and report issues or trends occurring in the game.

⛳️ Requirements

• Native or professional-level English with exceptional oral and written communication skills.

• Proficiency in French is mandatory.

• Strong interpersonal and organizational abilities.

• Advanced knowledge of Google Workspace applications.

• Capability to multitask, prioritize, and work autonomously with minimal oversight.

• Familiarity with gaming-related social media platforms, such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resume must be submitted in English.

🏝️ Benefits

• The chance to refine and enhance your skills.

• Opportunity to contribute your talents to a wide range of engaging gaming projects.

• Continuous training and opportunities for professional self-development.

• Collaborate with a team in a dynamic, multicultural setting.

• Commitment to equal employment opportunities and fostering an inclusive workplace.