Player Support Agent, EN

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Handling 'Calls for Help' from the community you are assisting.

• Gaining familiarity with the games you support to effectively address these 'Calls for Help'.

• Staying informed about updates in workflows, policies, and gameplay.

• Developing expertise in the use of various ticketing and social media platforms.

• Employing creativity to find solutions to challenges encountered on a daily basis.

• Aiding in reporting by tracking data using forms or spreadsheets.

• Providing support to your managers with ad-hoc responsibilities.

• Achieving Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

• Upholding community standards and ensuring fair treatment for all players in the game context.

• Reporting any issues or trends identified within the game.

⛳️ Requirements

• A native level of English with exceptional oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Proficient knowledge of Google Workspace.

• Excellent multitasking skills, with the ability to prioritize and work independently with minimal oversight.

• In-depth understanding of gaming social media platforms such as Reddit, Facebook, X, and Discord.

• A deep passion for video games.

🏝️ Benefits

• The chance to refine and enhance your skills.

• Utilize your talents across a diverse range of engaging gaming projects.

• Join a team of like-minded individuals in a dynamic, multicultural environment.

• Access to ongoing training and opportunities for professional self-development.