Platform Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Overseeing the operational management of our complete advertising execution process, guaranteeing seamless delivery and performance across Meta.

• Diagnosing delivery issues across advertising platforms, quickly identifying root causes—from creative rejections to API malfunctions—and ensuring minimal disruption to client performance.

• Proactively investigating new challenges as they emerge due to frequent publisher changes, policy updates, and shifts in the ecosystem—staying ahead of potential issues and their origins.

• Working closely with our Product team to refine the tools, automations, and workflows that enhance our production and operations—your insights will drive efficiency at scale.

• Collaborating with Customer Success and Support to address incidents, clarify the impact of issues, communicate realistic timelines for resolution, and uphold a high standard of customer communication throughout.

• Confidently managing offshore operations teams, ensuring consistent quality, alignment, and operational excellence across different time zones.

⛳️ Requirements

• Proven experience in managing operations for digital platforms.

• Understanding of Artificial Intelligence (AI) tools and their application in digital marketing, workflow automation, content creation, and data analysis.

• Advanced proficiency with Meta Business Suite and Meta Ads Manager for campaign creation, optimization, and performance evaluation.

• Experience in managing Meta Business Manager (BM), advertising accounts, Pages, Pixels, Catalogs, assets, user permissions, and account access management.

• Familiarity with performance monitoring and management tools (e.g., Google Analytics, Dynatrace, Splunk).

• Basic technical skills (e.g., API management, cloud computing, CRM systems).

• Strong problem-solving skills and expertise in incident management.

• Exceptional communication skills and the ability to collaborate within cross-functional teams.

• Commitment to continuous improvement and technological innovation.

• Possession of a valid VAT number.

🏝️ Benefits

• Become part of an innovative team during a thrilling growth phase;

• Opportunity for rapid advancement within your role and beyond, via a career progression and internal rotation program;

• Independence and full autonomy to tailor your work as you see fit and propose changes that genuinely make a difference;

• Contract type: contractor;

• Compensation structure: Fixed compensation & Variable Incentives;

• Fully remote work environment.