Planning Specialist, Customer Experience

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop route plans utilizing work order data and route analysis software.

• Modify territory plans to establish efficient daily and weekly tactical route plans for designated branch locations.

• Conduct data analysis related to plans, resource availability, and territory.

• Update geographic codes, addresses, and customer information.

• Communicate routes within designated territories to service personnel.

• Summarize and review plans daily with the Service Planning Supervisor.

• Generate daily summary reports and present them to the supervisor.

• Report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.

• Execute additional duties as assigned.

• Collaborate with planning and scheduling leadership, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, as well as key customers.

⛳️ Requirements

• In-depth knowledge of Routing and Scheduling software systems.

• Comprehensive understanding of branch service department resources, territory structure, recurring-service planning, and schedule availability for unplanned demand.

• Strong verbal and written communication skills, including public speaking abilities.

• Proficient analytical skills with a keen attention to detail.

• Advanced proficiency in MS Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Ability to manage multiple, repetitive tasks effectively.

• Basic familiarity with texting software or other necessary applications for this role.

• Skillful in interacting with co-workers and the public effectively.

• Fundamental knowledge of company operating systems.

• Exceptional communication skills with the ability to influence both internal and external stakeholders.

• Competence to work under pressure while maintaining sound judgment and attention to detail.

• High school diploma or GED, or an equivalent combination of education and/or experience in the service industry.

• 1–2 years of relevant experience in a dispatcher and/or customer service agent role.

• Capacity to lift up to 10 pounds occasionally.

• Ability to sit for extended periods while utilizing office equipment.

• Capability to perform repetitive hand, wrist, and finger motions, including typing.

• Close visual acuity for detail-oriented tasks, data analysis, computer-screen viewing, and reading.

• This company maintains a Drug-Free workplace.

🏝️ Benefits

• Benefits commence on Day 1 for full-time colleagues.

• Medical, Dental, Vision, Disability, and Life Insurance provided.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick days offered.

• Company-paid holidays and floating holidays available.

• Opportunities for professional and personal growth.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time colleagues.

• Various pathways for career advancement.

• A company culture focused on health, safety, and flexibility.

• Performance incentives available for many roles.