Plan Manager – Tax Exempt Retirement

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Act as the main point of contact for designated sponsored plans.

• Address service and communication challenges through direct engagement with plan sponsors, participants, TPAs, and internal teams, encompassing money in, money out, and technical services.

• Engage in relationship management activities with plan sponsors and clients.

• Collaborate with sales, recordkeeping, and operations teams to ensure alignment and smooth service delivery.

• Contribute to product development projects and process enhancement initiatives.

• Resolve intricate customer service and communication challenges independently.

• Identify and promote plan retention opportunities with sponsors, distribution partners, and TPAs.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED.

• A minimum of 3 years of experience in the financial services sector.

• Proven customer service experience and excellent client support skills.

• OMNI experience.

• Bachelor's degree is preferred.

• SPARK certification or a similar industry credential is preferred.

🏝️ Benefits

• Health, dental, vision, and life insurance options.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan, which includes an employer-funded cash balance retirement plan (4%).

• Tuition reimbursement up to $5,250 per year.

• Paid time off, including 20 days of paid leave, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.

• Incentive opportunities, such as annual cash incentives, sales incentives, and/or long-term incentives.