Pilotage and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and platform authority for clients utilizing Pennylane

• Act as the intermediary between client executives, internal accountants, and accounting firms

• Comprehend and investigate the challenges users face on a daily basis

• Provide solutions or answers and escalate issues to technical teams when required

• Assist in-house accountants and accounting firms with data imports into Pennylane to aid migration

• Complete training through Pennylane Academy and continuously enhance your understanding of the product and the company

• Receive, evaluate, and address accounting-related inquiries

• Monitor tickets until they are fully resolved

• Create and refresh customer support documentation

• Share your accounting expertise and practical experience with team members

• Effectively communicate well-structured customer feedback to the product teams

• Identify opportunities for enhancement and spearhead improvement initiatives

⛳️ Requirements

• Qualification or training in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s in Administrative and Accounting Management)

• Minimum of 3 years’ experience in an accounting firm, ideally encompassing at least three tax seasons

• Experience working directly with business owners is a plus

• Strong interest in innovative tools and emerging technologies

• Self-driven, with the capability to independently resolve problems and seek solutions

• Familiarity with Pennylane is an advantage

• Professional proficiency in English

• Excellent written communication and instructional skills

• Capacity to understand and address customer needs, deliver exceptional service, and maintain robust relationships

• Ability to work autonomously as well as collaboratively within a team

• Flexibility to adapt to swift product changes

• Willingness to learn and keep informed about product advancements

• Authorization to work in France; visa sponsorship is not currently provided

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind)

• Meal vouchers (Swile card)

• An additional 6 to 12 RTT days on top of 25 days of paid annual leave

• The chance to enhance your English skills through Busuu

• A monthly budget to assist with remote work or coworking space expenses

• A BSPCE equity package

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib

• A Mac

• Company events, quarterly Tech Days, and an annual seminar