Pilotage and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane, an accounting and financial management software.

• Act as the intermediary between business owners, in-house accountants, and accounting firms.

• Analyze and address issues faced by users.

• Provide solutions or escalate concerns to technical teams when needed.

• Assist accountants in integrating their data into Pennylane to streamline migration processes.

• Receive and evaluate accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer requests.

• Develop and update customer-facing help resources.

• Share accounting expertise and field experiences with team members.

• Communicate structured customer feedback and observed usage trends to product teams.

• Identify opportunities for enhancement and contribute to projects aimed at improving team efficiency.

⛳️ Requirements

• Qualification or degree in accounting (BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Auditing, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm; ideally with exposure to at least three tax seasons.

• Experience collaborating directly with business owners is advantageous.

• Enthusiasm for innovative work tools and emerging technologies.

• Self-driven with the capacity to independently solve problems and devise solutions.

• Familiarity with Pennylane is a bonus.

• Professional proficiency in English is required.

• Strong written communication skills and the ability to engage with users in a clear and professional manner.

• Capacity to comprehend and react to customer needs, provide exceptional service, and foster robust customer relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform is essential.

• Willingness to learn and remain informed about product advancements.

• Must possess the right to work in France; the company does not provide visa sponsorship.

🏝️ Benefits

• Access to one of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days of paid time off (RTT), supplementing 5 weeks of paid vacation.

• Opportunity to enhance your English proficiency through Busuu.

• A monthly budget to facilitate remote work or co-working space usage.

• BSPCE equity grants.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• Provision of a Mac.

• Participation in company events, including quarterly Tech Days and an annual seminar.

• An inclusive and supportive work environment that promotes personal and professional development.