Pilotage and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Accept, classify, and evaluate user inquiries

• Comprehend users’ challenges and business contexts

• Deliver clear, informative, and customized responses

• Monitor tickets until full resolution is achieved

• Refer intricate issues to the technical or product teams

• Maintain a high standard of service quality

• Assist in-house and accounting-firm accountants in integrating their data into Pennylane

• Grasp the challenges associated with transitioning from other accounting software solutions

• Recognize obstacles and facilitate their resolution

• Contribute to improvements in processes and documentation

• Develop and revise user-facing help materials

• Spot recurring inquiries and encourage customer self-sufficiency

• Share accounting expertise with the team

• Communicate pain points and needs to the product teams

• Recommend enhancements to internal processes and tools

• Gradually become a product and business-domain expert, pinpoint areas for enhancement, and lead projects

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent

• Minimum of 3 years of experience in an accounting firm

• Ideally, experience completing at least three tax seasons

• Direct experience collaborating with company executives is an advantage

• Extensive knowledge of accounting principles and the daily operations of accounting firms

• Interest in digital tools and emerging technologies

• Independence, curiosity, and problem-solving abilities

• Exceptional written communication skills and a strong capacity to convey concepts clearly

• Customer-service oriented and comfortable in client interactions

• Ability to work collaboratively in a team and adapt swiftly

• Willingness to learn and stay updated with product advancements

• Proficient in professional English (reading, listening, and writing)

• Familiarity with Pennylane is a plus

• Right to work in France is required; Pennylane does not currently sponsor visa applications

🏝️ Benefits

• Alan Blue and Alan Mind health insurance

• Meal vouchers through Swile

• 6 to 12 additional RTT days in addition to five weeks of paid vacation

• Monthly allowance for working from home or a coworking space

• Offices conveniently located just minutes from Saint-Lazare in Paris

• An equity grant in the form of BSPCE

• Access to 8,000 gyms and over 300 wellness activities via Gymlib

• A Mac

• Access to Busuu for English improvement

• Tech Days every three months along with an annual company retreat

• Sports activities and regular events with colleagues