Pilotage and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform authority for clients and their accountants.

• Act as a bridge between business owners, internal accountants, and accounting firms.

• Comprehend and investigate the challenges users face on a daily basis.

• Offer solutions or answers and escalate issues to technical teams when required.

• Assist corporate and accounting-firm accountants in importing their data into Pennylane to ease migration.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Develop and update help resources to enhance customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Provide Product teams with organized feedback regarding customer usage.

• Identify opportunities for improvement and spearhead projects that enhance team efficiency.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, preferably including at least three tax reporting seasons.

• Direct experience with a business owner is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently resolve problems.

• Familiarity with Pennylane is a bonus.

• Professional proficiency in English.

• Excellent written communication and teaching abilities.

• Capacity to understand and respond to customer needs while delivering outstanding service.

• Ability to operate independently and collaboratively within a team.

• Flexibility to adapt to swift changes in the platform.

• Willingness to learn and stay informed about product advancements.

• Must reside in Europe; Pennylane does not offer visa sponsorship and does not hire outside of Europe.

• Proficiency or familiarity with ticketing and documentation tools such as Intercom, Zendesk, or Notion.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space usage.

• Convenient office locations just minutes from Saint-Lazare in Paris.

• Allocation of BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for work purposes.

• Team sports and company events, including Tech Days every three months and an annual off-site gathering.