Pilotage and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Acquire knowledge about the product, the organization, its vision, and its various departments.

• Identify key stakeholders and collaborate effectively with the team and different departments.

• Receive, assess, and respond to inquiries related to accounting.

• Comprehend the challenges faced by users and provide appropriate solutions or answers.

• Escalate issues to technical teams when required.

• Assist accountants in companies and accounting firms in importing their data into Pennylane to streamline their migration process.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with teammates.

• Effectively communicate customer feedback to the product teams.

• Identify improvement opportunities and spearhead improvement initiatives.

⛳️ Requirements

• Educational background in accounting or related training (BTS CGO, DCG, BTS in SME Management Assistance, Master’s in Accounting, Control and Auditing, or a Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with business owners is advantageous.

• Interest in innovative tools and new technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and instructional abilities.

• Capacity to understand and address customer needs, deliver excellent service, and foster strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Willingness to adapt to rapid changes in the tool.

• Eagerness to learn and stay updated with product advancements.

• Must possess the right to work in France; the company does not provide visa sponsorship.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, in addition to 25 days of paid annual leave.

• Opportunities to enhance English skills with Busuu.

• A monthly budget to facilitate working from home or a coworking space.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for your work needs.

• Company events, including quarterly Tech Days for remote staff and an annual company retreat.