Physical Therapist – Care Navigator

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Act as the clinical escalation authority throughout the MSK care process, directing triage recommendations and addressing complex or ambiguous clinical scenarios.

• Perform evidence-based clinical intake evaluations and identify suitable care pathways.

• Offer clinical advice, education, and support for shared decision-making.

• Establish trustworthy relationships with patients through comprehensive telephonic engagement.

• Inform patients about Motion MSK programs and available care resources.

• Conduct outreach and proactive follow-up to initiate or modify care pathways.

• Monitor patient progress and re-evaluate care plans when necessary.

• Utilize motivational interviewing techniques to encourage engagement, adherence, and persistence.

• Coordinate care among patients, caregivers, primary care providers, specialists, and affiliate providers.

• Supervise navigation pathways for patients transitioning to surgical care.

• Collaborate with Care Coordinators, Outreach Specialists, and cross-functional teams.

• Handle high-volume inbound and outbound phone communications.

• Document patient interactions and care navigation activities within CRM and EMR systems.

• Manage organized workflows that support care coordination, clinical oversight, and patient experience.

• Execute other related duties that support patient care needs, workflows, and business objectives.

⛳️ Requirements

• Doctor of Physical Therapy (DPT), Doctor of Physiotherapy, or Master of Physical Therapy (MPT).

• Active, unrestricted Physical Therapist license in Oregon.

• Capability to acquire and maintain licensure in additional states and/or PT Compact privileges as required.

• Over 5 years of clinical experience in orthopedics or musculoskeletal care.

• Strong clinical judgment and triage capabilities.

• Experience with motivational interviewing, patient coaching, and fostering behavior change.

• Comfortable working in a predominantly telephonic environment with incoming and outgoing patient communications.

• Exceptional interpersonal and communication skills.

• Experience collaborating effectively within multidisciplinary care teams.

• Ability to operate within structured clinical workflows and guidelines.

• Familiarity with EMR systems and remote clinical or care navigation tools.

• Access to a private, secure, HIPAA-compliant remote work setting.

• Must reside in the Pacific, Mountain, or Central time zones.

• Willingness to provide coverage across additional U.S. time zones as necessary.

🏝️ Benefits

• Dental and vision plans are fully covered by the company.

• Medical plans are up to 90% subsidized by the company.

• Available 24/7 virtual care services.

• Assistance with family building.

• HSA plans with a company contribution of up to $1,000.

• Flexible Spending Accounts (FSAs).

• Competitive retirement plans.

• 100% company match on contributions up to 4% of salary.

• 16 days of paid time off (PTO) to start.

• An additional week of PTO upon reaching the 3-year anniversary.

• 12 paid company holidays.

• 1 floating holiday each year.

• Paid parental leave.

• Paid bereavement leave.

• Paid jury duty leave.

• Complimentary 24/7 access to mental health resources.

• Company-funded life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Optional short- and long-term disability insurance.

• Fully remote work arrangement.