Pharmacy Technician, Technology Knowledge

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide pharmacy clients through the onboarding and implementation of TJM Labs solutions.

• Conduct virtual training sessions for pharmacists, technicians, and pharmacy staff.

• Configure and validate software installations, integrations, and user settings.

• Act as the primary point of contact during product deployment and go-live activities.

• Monitor system performance and proactively identify issues impacting client operations.

• Troubleshoot technical and workflow issues by reviewing logs, configurations, and system activity.

• Collaborate closely with pharmacy teams to ensure successful adoption of our products and best practices.

• Document implementation progress, client-specific workflows, and support activities.

• Escalate complex technical challenges to engineering teams with clear documentation and reproduction steps.

• Build strong relationships with pharmacy clients through responsive communication and outstanding service.

• Engage in ongoing product improvement discussions by sharing client feedback and workflow insights.

• Assist in maintaining system uptime and ensuring clients receive prompt support when issues arise.

⛳️ Requirements

• Active or previously licensed Pharmacy Technician preferred.

• 2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy setting.

• Strong interest in technology, software, automation, and process enhancement.

• Comfortable learning new systems and troubleshooting technical challenges.

• Excellent communication skills with the ability to convey technical concepts to pharmacy staff.

• Strong organizational skills and a keen attention to detail.

• Ability to manage multiple client implementations and support requests concurrently.

• Comfortable conducting screen-sharing sessions and virtual meetings.

• Self-motivated and capable of working independently in a remote environment.

• Reliable internet connection and a suitable home office setup.

• **Nice to Have**

• Experience with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1.

• Previous experience in training pharmacy staff or supporting software implementations.

• Familiarity with healthcare technology, integrations, or workflow automation.

• Experience with ticketing systems like Jira, Zendesk, or ServiceNow.

• Basic understanding of networking, Windows administration, or software troubleshooting.

• Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies.

🏝️ Benefits

• Remote-first environment.

• Paid Time Off.

• 401(k) with company match.

• Health insurance via ICHRA.