Pharmacy Technician Services Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver first contact resolution for state eligibility programs over the phone, including Medicaid and SNAP.

• Input client information into the system.

• Help clients comprehend their rights and responsibilities concerning appeals.

• Confirm eligibility and summarize case activities.

• Manage daily tasks from assigned queues and incoming documentation.

• Support the pharmacy in general operations as a resource for program assistance in a patient- and healthcare-provider-focused setting.

• Collect prescriptions from various sources to review and ensure required information is complete.

• Process prescription prior authorization requests.

• Provide tier 1 and tier 2 support while collaborating with the escalation team and floor agents on problematic orders.

• Address healthcare provider and patient issues as a priority to ensure timely shipping of orders.

• Handle telephone inquiries and complaints using established scripts and procedures.

• Gather information from callers to resolve issues.

• Communicate suitable resolution options.

• Investigate and address complaints.

• Refer complex inquiries and complaints to senior-level Call Center Representatives.

• Complete corrective actions that necessitate secondary reviews.

• Contribute to Conduent’s essential services and solutions provided for Fortune 100 companies and government entities.

⛳️ Requirements

• Must be at least 18 years old.

• Possess a High School Diploma or equivalent educational background.

• Must be willing to undergo pre-employment screening and drug testing.

• Must have legal authorization to work permanently in the United States, without the need for visa transfer or sponsorship.

• Must hold a Certification as a Pharmacy Technician.

• Prior experience in clerical/customer service roles is required.

• Experience as a Pharmacy Technician is necessary.

• Comfortable adhering to established processes and protocols.

• Strong skills in customer service, communication, and problem-solving.

• Experience in managing escalated customer concerns and complex issues.

• Ability to communicate clearly and confidently.

• Capable of multitasking and managing time efficiently.

• Attention to detail, grammar, and spelling is essential.

• Proficient in computer systems with data entry and database documentation experience.

• Availability from Monday to Friday, 9:00 AM to 5:00 PM PST.

🏝️ Benefits

• Benefits commence from day one (medical, dental, vision) for eligible positions.

• PerkSpot – Employee discount program.

• Paid time off and holidays.

• Paid training provided.

• Equipment will be supplied.

• Opportunities for career growth and advancement.

• A supportive and inclusive workplace environment.

• No weekend shifts required.

• Bi-weekly payment schedule.

• Health insurance coverage available.

• Optional dental and vision programs.

• Life and disability insurance plans.

• Retirement savings plan.

• Paid holidays.

• PTO or vacation and sick leave available.

• Bonus or incentive eligibility based on business needs.