Pharmacy Technician, PCO

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Accurately process new prescriptions, refills, and discontinuations.

• Ensure complete and compliant medication profiles for patients.

• Handle a high volume of inbound calls from hospice partners, prescribers, and clinical staff.

• Triage and resolve routine service inquiries while escalating complex issues as necessary.

• Provide outstanding customer service through effective communication and active listening.

• Implement de-escalation techniques when dealing with urgent or emotionally sensitive situations.

• Achieve service level, quality, productivity, and documentation benchmarks.

• Use pharmacy systems and internal tools to manage workflows and record activities.

• Identify service issues and collaborate with operations leadership for resolution.

• Engage in training, system updates, and initiatives for continuous improvement.

⛳️ Requirements

• A minimum of 2 years of recent experience as a pharmacy technician.

• High school diploma or equivalent.

• Required CPhT or EXCPT Pharmacy Technician certification.

• Proficient in Microsoft Office Suite.

• Clear and effective verbal communication skills.

• Experience as a Pharmacy Technician in a healthcare environment.

• Strong verbal and written communication abilities with a calm, empathetic demeanor.

• Capability to manage multiple priorities in a fast-paced, call-driven setting.

• Familiarity with pharmacy systems, patient records, or workflow platforms.

• Customer-focused approach to problem-solving.

• Ability to confidentially handle sensitive patient and clinical information.

• Flexibility to adapt to changing processes, systems, and priorities.

• Strong organizational skills and attention to documentation standards.

• Ability to work collaboratively with pharmacists and colleagues.

🏝️ Benefits

• Competitive pay ranging from $21.50 to $23.50 (depending on experience).

• Comprehensive benefits package including health, dental, vision, PTO, sick time, and 401k with a match.

• Opportunities for growth and career advancement.

• A culture that values agility and adaptability within the team.

• Access to innovative and revolutionary technology solutions.

• A commitment to providing quality patient care.

• Continuous learning and skill development opportunities.