Pharmacy Technician

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate with Clinical Pharmacists to enhance medication utilization and aid in addressing pharmacy and quality care discrepancies.

• Analyze adherence and pharmacy claims data to pinpoint intervention opportunities and escalate issues to Clinical Pharmacists.

• Engage in quality improvement projects focused on medication safety, adherence, and operational efficiency.

• Reach out to members, caregivers, pharmacies, and provider offices for medication assessments, refill coordination, medication synchronization, and adherence interventions.

• Facilitate care coordination among members, pharmacies, providers, and internal care teams.

• Update medication records and document interventions in the Electronic Health Record (EHR) and other relevant systems.

• Recognize and report medication discrepancies, adherence challenges, and medication-related issues to pharmacists.

• Assist in the implementation of pharmacy technologies and workflows.

• Help develop workflows that convert technology outputs into actionable interventions.

• Support administrative and operational functions related to pharmacy quality and clinical programs.

• Utilize Microsoft Teams, SharePoint, Excel, and other platforms to organize data, monitor initiatives, and communicate with stakeholders.

• Work in partnership with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and internal stakeholders.

• Convey medication-related concerns, patient progression, operational matters, and quality initiatives effectively.

• Aid in prescription refills and adherence-related communication with providers and pharmacies.

• Ensure timely and precise written and verbal communication.

• Accurately and promptly document outreach, interventions, and communications.

• Uphold confidentiality and adhere to HIPAA and organizational policies.

• Guarantee the accuracy and completeness of data entered into EHRs, pharmacy systems, and tracking tools.

⛳️ Requirements

• Valid Pharmacy Technician license.

• Minimum of 3 years of experience in medical assessment or related healthcare roles within a managed care, medical group, or ambulatory pharmacy environment.

• Proven experience in supporting medication adherence and pharmacy quality programs.

• Knowledge of pharmacy quality metrics and STAR measures, including medication adherence, statin use in individuals with diabetes, and deprescribing measures.

• Proficient in computer applications, including Microsoft Teams, SharePoint, Outlook, and Excel.

• Background in care coordination and management activities.

• Ability to handle call volume and perform structured outreach to members, caregivers, and providers.

• Experience in healthcare settings, such as Medicare Advantage or similar managed care programs.

• Strong attention to detail and accuracy in documentation and data entry.

• Commitment to maintaining confidentiality and complying with HIPAA and organizational regulations.

• Capability to provide bilingual support in Spanish.

• Understanding of assessment, health, and functional issues faced by older adults in a managed care context.

• Experience working with pharmacy claims data, reporting tools, or population health initiatives.

• Familiarity with Electronic Health Record (EHR) systems and pharmacy software applications.

• Knowledge of quality standards and quality improvement projects within healthcare.

• Familiarity with Medicare Advantage programs.

• Excellent organizational skills and the ability to support project coordination across multiple initiatives.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).