Pharmacy Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Accurately process new prescriptions, refills, and cancellations.

• Ensure complete and compliant medication profiles for patients.

• Handle a high volume of incoming calls from hospice partners, prescribers, and clinical staff.

• Triage and address routine service inquiries, escalating more complex issues as needed.

• Provide outstanding customer service through effective communication and active listening.

• Employ de-escalation techniques when dealing with urgent or emotionally charged situations.

• Achieve service level, quality, productivity, and documentation standards.

• Use pharmacy systems and internal tools to manage workflows and document activities.

• Identify service challenges and collaborate with operations leadership for resolution.

• Engage in training, system updates, and initiatives for continuous improvement.

• Assist hospice pharmacy operations by ensuring accuracy, continuity, and responsiveness.

• Collaborate with pharmacists and colleagues to enhance patient safety, service quality, and the overall care experience.

⛳️ Requirements

• A minimum of 2 years of recent experience as a pharmacy technician.

• High school diploma or equivalent.

• Valid CPhT or EXCPT Pharmacy Technician certification required.

• Experience as a Pharmacy Technician in a healthcare environment.

• Detail-oriented with a strong emphasis on accuracy and compliance.

• Excellent verbal and written communication skills with a calm and empathetic demeanor.

• Ability to juggle multiple priorities in a fast-paced, call-driven setting.

• Familiarity with pharmacy systems, patient records, or workflow platforms.

• Customer-focused mentality with effective problem-solving skills.

• Capability to manage sensitive patient and clinical information with confidentiality.

• Adaptability to changing processes, systems, and priorities.

• Strong organizational skills and attention to documentation accuracy.

• Ability to work collaboratively with pharmacists and team members.

• Proficient in Microsoft Office Suite.

• Clear and effective verbal communication abilities.

🏝️ Benefits

• Competitive pay ranging from $21.50 to $23.50 based on experience.

• Comprehensive benefits package including health, dental, vision, PTO, sick time, and 401k with matching.

• Opportunities for growth and career advancement.

• Agile and adaptable team culture.

• Innovative and groundbreaking technology solutions.

• A higher calling to provide quality patient care.

• Continuous learning and skill development opportunities.