Pharmacy Technician

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Assist the clinical pharmacist team with initiatives aimed at improving medication adherence.

• Perform outreach calls to members concerning adherence, refills, barriers, and usage of medications.

• Provide education and support to members regarding medication adherence and appropriate medication utilization.

• Monitor adherence data, pinpoint gaps in care, and communicate outcomes to the Lead Clinical Pharmacist.

• Gather and verify medication histories, clarifications, and updates from physicians and external pharmacists.

• Help resolve drug interactions, formulary changes, and discrepancies in medications.

• Support medication therapy management tasks and assist with medication reconciliation.

• Review medication records to identify discrepancies or issues that necessitate follow-up.

• Log member interactions, medication updates, interventions, and outreach efforts in EHR or pharmacy management systems.

• Organize medication lists and manage medication-related tasks along with follow-up care plans.

• Coordinate referrals to specialty services or community resources.

• Track the impact of interventions related to medication adherence and therapy management.

• Ensure adherence to medication management regulations, company policies, and HIPAA standards.

• Engage in training and development activities.

• Generate reports on adherence trends, member outcomes, and operational performance.

• Deliver customer service, address medication inquiries, and resolve member issues.

• Serve as a liaison between the pharmacy team and members.

⛳️ Requirements

• High school diploma or equivalent is required.

• Certification as a Pharmacy Technician (CPhT) is mandatory.

• A minimum of 1–2 years of experience as a pharmacy technician is necessary.

• Experience in a clinical or managed care setting is preferred.

• Familiarity with medication adherence programs or medication therapy management (MTM) is advantageous.

• Experience with electronic health record (EHR) systems and pharmacy management software is preferred.

• Background in making outreach calls and working with external healthcare providers is desirable.

• Excellent verbal and written communication skills are required.

• Ability to work independently as well as collaboratively in a fast-paced setting.

• Detail-oriented with strong organizational and multitasking capabilities.

• Proficient problem-solving skills are essential.

• Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices is required.

• Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies is preferred.

• Must be able to travel to and work in various office or other environments.

• Proficiency in using computers, telephones, email, calculators, copiers, and fax machines is necessary.

• Must be able to occasionally lift up to 10 lbs.

• Capability to receive and process routine information as well as prepare or inspect documents is required.

🏝️ Benefits

• 401(k) plan with an attractive 4% employer match.

• Comprehensive medical coverage with employer contribution.

• Employer-funded dental and vision insurance through MetLife.

• Employer-paid life insurance, short-term disability, and long-term disability coverage.

• Generous paid time off, including holidays and wellness time.

• Commuter benefits program available.

• Mileage reimbursement for work-related travel expenses.

• Fully remote work / telecommuting options.