Pharmacy Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Process and submit requests for new prescriptions and medication renewals, including controlled substances, in accordance with established VA protocols.

• Respond to phone inquiries from Veterans, physicians, and healthcare professionals about prescriptions and medication-related concerns.

• Review prescription profiles and provide medication status updates within the technician's scope of practice.

• Document interactions with patients and staff in CPRS and other VA systems.

• Address inquiries regarding expired, discontinued, deleted, or unavailable medications.

• Refer clinical issues to pharmacists as needed.

• Verify patient identity prior to discussing any protected health information.

• Manage incoming calls while achieving national productivity and quality standards.

• Deliver professional customer service to Veterans, staff, and external clients.

• Operate phone systems, including transferring calls and putting callers on hold.

• Adhere to Pharmacy Contact Center scripts and workflows.

• Resolve Veteran concerns at the initial point of contact whenever feasible.

• Seek assistance from team leads, pharmacists, or supervisors for unusual or complex issues.

• Ensure access and compliance with VA electronic health record systems and security protocols.

• Maintain national pharmacy technician certification throughout the duration of employment.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a US Citizen.

• High School Diploma or GED is required.

• Completion of an Academic Pharmacy Technician Training Program is necessary.

• Must possess one active national certification: Certified Pharmacy Technician (CPhT) from PTCB or Certified Pharmacy Technician (ExCPT) from NHA.

• Certifications must remain current and valid.

• A minimum of 1 year of retail pharmacy experience is required.

• Must reside within a 50-mile radius of 500 AZ-89, Prescott, AZ 86315.

• Availability to work shifts scheduled between 6:00 AM and 11:00 PM Pacific Time is essential.

• Must have continuously lived in the United States for the three years preceding appointment at a federal facility.

• Capability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulder level during the work shift.

• Ability to lift up to 50 lbs from the floor to waist level.

• Capability to lift up to 20 lbs.

• Ability to carry up to 40 lbs a reasonable distance.

• Ability to push/pull with a force of 30 lbs.

🏝️ Benefits

• Full-time employment.

• Fully remote work arrangement (within 50 miles of the Prescott VA Medical Center).

• Opportunity to support Veterans and contribute to federal healthcare operations.