Pharmacy Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Process and submit requests for new prescriptions and medication renewals, including controlled substances, following approved VA protocols.

• Respond to phone inquiries from Veterans, physicians, and healthcare professionals concerning prescriptions and medication-related questions.

• Review prescription profiles and provide medication status updates within the technician's scope of practice.

• Document interactions with patients and staff in CPRS and other VA systems.

• Address inquiries regarding expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists as necessary.

• Verify patient identity prior to discussing protected health information.

• Manage incoming calls while adhering to national productivity and quality standards.

• Deliver professional customer service to Veterans, staff, and external clients.

• Operate phone systems, including call transfers and placing callers on hold.

• Adhere to Pharmacy Contact Center scripts and workflows.

• Resolve Veteran concerns at the initial point of contact whenever feasible.

• Seek assistance from team leads, pharmacists, or supervisors for atypical or complex issues.

• Maintain access to and compliance with VA electronic health record systems and security protocols.

• Keep national pharmacy technician certification active throughout employment.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a US Citizen.

• High School Diploma or GED is required.

• Graduate of an accredited Academic Pharmacy Technician Training Program.

• Must possess one active national certification: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT) through NHA.

• All certifications must remain current and active.

• Minimum of 1 year experience in retail pharmacy is required.

• Must reside within 50 miles of 650 E. Indian School Rd, Phoenix, AZ 85012.

• Must have lived continuously in the United States for the three years preceding appointment at a federal facility.

• Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders throughout the work shift.

• Ability to lift up to 50 lbs from floor to waist level.

• Ability to lift up to 20 lbs.

• Ability to carry up to 40 lbs a reasonable distance.

• Ability to push/pull with 30 lbs of force.

🏝️ Benefits

• Full-time employment opportunity.

• Fully remote working arrangement.

• Flexible scheduling available between 6:00 AM and 11:00 PM Pacific Time, subject to operational requirements.

• Commitment to equal opportunity employment.

• Reasonable accommodations for applicants with disabilities.