Pharmacy Tech Support – Call Center Representative

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• Offer solutions for payment assistance, including co-pay cards or vouchers.

• Act as the main Call Center liaison for patients, pharmacies, and healthcare professionals engaged with an Opus Health program.

• Deliver initial assistance for customer inquiries via telephone, email, fax, or other available communication methods.

• Rapidly evaluate user issues and offer first-level support to resolve problems.

• Record information related to resolutions.

• Promptly escalate unresolved matters to the appropriate department.

• Identify operational challenges and propose recommendations to management.

⛳️ Requirements

• High School Diploma or equivalent is essential.

• Experience as a Pharmacy Technician is mandatory.

• HIPAA certification is required.

• Call center experience is necessary; 3+ years is preferred.

• Familiarity with medical claim processing is advantageous.

• Bi-lingual proficiency in English and Spanish is a plus.

• Must be able to work 40 hours per week.

• Availability to work one of the designated EST/ET shifts is required.

🏝️ Benefits

• Potential to transition to a full-time position with IQVIA.

• Possibility of incentive plans, bonuses, and/or other forms of compensation.

• Comprehensive health and welfare benefits.

• Inclusive corporate culture.

• Equal opportunity employer.