Pharmacy Tech Support – Call Center Representative

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver payment assistance solutions such as co-pay cards or vouchers.

• Act as the primary Call Center liaison for patients, pharmacies, and healthcare professionals utilizing an Opus Health program.

• Offer initial support through telephone, email, fax, or other available communication channels.

• Evaluate user issues and provide first-level problem resolution.

• Record resolution-specific information.

• Escalate unresolved issues to the appropriate department.

• Identify operational challenges and propose recommendations to management.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Experience as a Pharmacy Technician is necessary.

• Must be HIPAA certified.

• Call center experience is essential; 3+ years is preferred.

• Experience in medical claim processing is advantageous.

• Bilingual (English/Spanish) is a plus.

• Must be able to work 40 hours per week.

• Availability to work a schedule from 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm EST, or 11:00 am EST–8:00 pm EST.

• Ability to work under moderate supervision.

🏝️ Benefits

• Opportunity for conversion to a full-time employee at IQVIA.

• Incentive plans, bonuses, and/or other forms of compensation may be available.

• Health and welfare benefits may be provided.

• Equal opportunity employer.

• Diverse corporate culture that celebrates and rewards teamwork and inclusivity.