Pharmacy Tech Support – Call Center Rep

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver payment assistance options, including co-pay cards and vouchers.

• Act as the main Call Center representative for patients, pharmacies, and healthcare professionals utilizing an Opus Health program.

• Offer initial support for customer inquiries through telephone, email, fax, or any other available communication methods.

• Swiftly evaluate user concerns and provide first-level assistance for issue resolution.

• Record resolution-specific details.

• Expedite the escalation of unresolved issues to the appropriate department.

• Identify operational challenges and propose recommendations to management as needed.

⛳️ Requirements

• High School Diploma or its equivalent.

• Required experience as a Pharmacy Technician.

• Must be HIPAA certified.

• Experience in a call center is required; 3+ years preferred.

• Familiarity with medical claim processing is an advantage.

• Bilingual skills (English/Spanish) are a plus.

• Must be able to work 40 hours per week.

• Availability to work one of the specified EST/ET shifts: 8:00 am–5:00 pm, 9:00 am–6:00 pm, 10:00 am–7:00 pm, or 11:00 am–8:00 pm.

🏝️ Benefits

• 100% remote position (work from home—WFH).

• Opportunity for conversion to a full-time employee at IQVIA.

• Potential for incentive plans, bonuses, and/or other compensation may be available.

• Health and welfare benefits and/or other perks may be offered.