Pharmacy Care Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Handle inbound and outbound calls to patients concerning intricate Specialty medication orders, benefits verification, and onboarding of new patients.

• Organize and process requests for both new and refill order deliveries.

• Gather the necessary information to ensure insurance coverage for patients' medication orders.

• Confirm eligibility, prior authorization, and other reimbursement prerequisites before shipment.

• Aid in the enrollment and monitoring of new customer referrals.

• Explain CVS/Specialty services to new clients.

• Transfer or escalate clinical inquiries and issues to the staff pharmacist for resolution.

⛳️ Requirements

• A minimum of 1 year of experience in a customer service position addressing and resolving a high volume of complex customer inquiries over the phone.

• At least 1 year of experience with Windows-based applications, including Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications.

• A minimum of 1 year of experience with computer keyboarding skills and aptitude.

• An active and valid Pharmacy Technician License and/or Certification as mandated by the State of IL.

• You need a direct/hardwired internet connection to a modem/router located within 7 feet of your computer, with a minimum download speed of 25 Mbps and an upload speed of 3 Mbps.

• A secure and distraction-free home workspace is necessary.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A wide array of supplemental benefits and discount programs.

• Sixteen paid days off.

• Ten paid holidays.