Personal Cruise Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive sales for Norwegian Cruise Line by reaching out to direct consumers through calls and following up on leads and prospects.

• Assess travel requirements, clarify cruise offerings, provide travel suggestions, and successfully close sales.

• Build and nurture customer relationships through outstanding service, rapport-building, follow-ups, and retention initiatives.

• Keep track of prospect lists and contact databases to analyze travel trends.

• Recommend products tailored to client travel history, including special promotions, itineraries, stateroom upgrades, onboard credits, and various shipboard amenities.

• Acquire comprehensive knowledge of Norwegian Cruise Line products, fleet details, itineraries, pricing structures, and features.

• Attend daily team meetings and engage in pertinent sales training sessions.

• Take part in department-approved mass email campaigns aimed at specific guest demographics.

• Execute additional job-related tasks as assigned.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A Bachelor's degree in Marketing, Business Administration, or a related field is preferred.

• At least one year of sales experience is required.

• A minimum of two years of sales experience is preferred.

• Experience in cruise sales is advantageous.

• Exceptional verbal communication skills for effective interaction with guests over the phone and internally.

• Strong understanding of Norwegian Cruise Line products, the current fleet, and ship itineraries.

• Capability to multitask in a dynamic, goal-oriented sales environment.

• Compliance with a strictly enforced dress code is required.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for career development and advancement.

• Employee discounts on cruise bookings.

• A dynamic and supportive work environment.