Performance Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Preserve revenue streams

• Establish a trusted advisor relationship with key decision-makers and stakeholders

• Exhibit ownership and urgency in completing assigned action items

• Gather customer feedback to enhance the customer experience

• Foster customer engagement and solution utilization

• Support the strategic initiatives of the customer

• Analyze account and solution performance to recommend adjustments that align with dealership objectives and enhance return on investment for the customer

• Conduct utilization sessions (both remote and onsite) to boost solution use, employee satisfaction, and financial outcomes

• Educate and promote the benefits of enhancements

• Assist in the development of training courses and educational resources

• Advocate the value of the solution

• Share best practices related to the solutions being offered

• Provide onboarding assistance as needed

• Expand revenue opportunities

• Comprehend the dealership's objectives and ongoing projects

• Understand the competitive solutions being utilized, including their advantages and disadvantages, as well as pricing and terms if the customer is dissatisfied with the current solution

• Keep customers informed about DealerBuilt’s vision and solution offerings

• Identify opportunities for additional DealerBuilt solutions by collaborating with sales to secure that business

• Demonstrate the solution's value upon request

⛳️ Requirements

• 3+ years of experience in automotive software with a similar portfolio and proven results

• Strong follow-up skills and a remarkable work ethic that drives ownership of success

• A thorough understanding of key business drivers for customers

• A strong desire to tackle challenges and achieve success

• Proactive approach to meeting the objectives of a high-growth organization

• Ability to establish and maintain robust business relationships with customer stakeholders and decision-makers

• Excellent interpersonal skills with strong verbal, written, and communication abilities (training and education skills are a plus)

• Field-based support role requiring 60%+ of time spent onsite with clients

• Bachelor’s Degree or equivalent experience in the field

🏝️ Benefits

• Competitive Compensation: This role offers a base salary along with performance bonuses.

• Comprehensive Health Coverage: Access to excellent medical, dental, and vision insurance to ensure you and your family are well cared for.

• Financial Wellness: Utilize a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to facilitate your financial planning and health-related expenditures.

• Peace of Mind with Insurance Plans: Our commitment to your well-being includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, providing support during challenging times.

• Life and AD&D Insurance: Secure your loved ones with our extensive life and accidental death & dismemberment insurance coverage.

• 401(k): Plan for your financial future with our 401(k) plan, which has no waiting period and includes a company match.

• Employee Assistance Program (EAP): Your mental and emotional health is important to us. Access confidential counseling, support, and resources through our EAP.

• Work/Life Balance: We are committed to serving our clients diligently while ensuring satisfaction in your role and allowing time for personal activities outside of work.

• Employee Referral Program: Our Referral Program rewards you for bringing talented individuals into our expanding organization.